Support
If something goes wrong with Memoxy, you can find installation and logging guidance here. If that does not help, email us and we will do our best to investigate.
Download the DMG, open it and drag Memoxy to the Applications folder. If macOS blocks the first launch, open System Settings → Privacy & Security, find the message about Memoxy and choose Open Anyway. Confirm with your password or Touch ID.
A log can help us find the cause more quickly. You can open it from Help → Open Logs Folder in the Memoxy menu bar. If convenient, attach a recent log to your email and briefly tell us what happened.
If Memoxy does not work as expected, email us. A description in your own words is enough to get started. If possible, include your Memoxy version, the error text or a screenshot — these details can help us reproduce and fix the problem more quickly. For errors while saving, the video or audio format and selected voice can also be useful. Only attach a material sample when the problem cannot be reproduced without it, and remove any personal or confidential information first.
Support email: hello@memoxy.app You can use “Memoxy Beta” as the subject.